Privacy Policy

Dear Patient ("we", "our", or "us") is committed to protecting the privacy of both patients and clinics who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

• Clinics: Name, contact, staff and patient data.
• Patients: WhatsApp responses, optional feedback.
• Automatically: Message metadata, logs, diagnostics.

2. How We Use Your Information

• Send reminders via WhatsApp
• Track follow-ups and adherence
• Generate visit summaries
• Improve clinic-patient engagement

3. Sharing Information

• We do not sell your data
• Shared only with WhatsApp (Meta) & secure service providers
• When legally required

4. Data Retention

We retain clinic/patient data during active use. Patient logs are kept for up to 6 months.

5. Your Rights

• Clinics can update/delete data from their dashboard
• Patients can reply "STOP" to opt out
• Email privacy@dearpatient.in for help

6. Security

Data is protected using encryption, secure APIs, and strict access controls.

7. Policy Updates

We’ll notify you of major changes. This page reflects the latest policy.

8. Contact Us

Reach out at privacy@dearpatient.in for any questions.